Refund Policy
Last updated: 2026-05-24
1. Nature of the product
altwriter sells digital credit packs that can be redeemed for AI-generated text. Credits are digital content within the meaning of the UK Consumer Rights Act 2015 (CRA).
2. UK statutory cooling-off period — and the waiver
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you ordinarily have 14 days from purchase to cancel a digital purchase and receive a full refund.
However, this right is lost the moment you begin to consume the digital content. Specifically:
- By starting your first generation that uses a credit from a paid pack, you expressly acknowledge that performance has begun and you waive your right to cancel that pack under the 14-day cooling-off period (CRA s.37 / Regulation 37).
- Until that point, the pack remains refundable in full under §3.
3. Unused credit packs — full refund within 14 days
If you purchased a credit pack and have not consumed any credit from it, you may request a full refund within 14 days of purchase by emailing support@quaptor.com with:
- The email address on your account
- The approximate date of purchase
- The Stripe receipt or transaction ID (optional but speeds it up)
We will refund via the original payment method within 5 business days of approving the request. Bank-side processing typically takes a further 5–10 business days.
4. Partially used packs
Per §2, once any credit from a pack has been consumed, the pack as a whole is non-refundable. We do not offer pro-rata refunds for the unused portion of a consumed pack.
5. Service-side errors
If a credit is consumed but no generation is delivered due to a provider outage, our software bug, or other reason attributable to us, you may request a credit refund (i.e. credits added back to your balance) by emailing support. We handle these case by case and aim to respond within 2 business days.
6. Chargebacks
If you dispute a charge with your bank or card issuer without first contacting us, your account may be suspended pending the outcome of the dispute. We will provide Stripe with relevant evidence (generation logs, IP records) to support the chargeback decision.
7. Pricing changes
Price changes apply to future purchases only. Credits already in your account retain the model and context entitlements that applied at time of purchase.
8. Currency and fees
All prices are in GBP (£). Refunds are issued in the same currency. Your bank or card issuer may charge a foreign-exchange fee on the original charge or the refund; these are outside our control.
9. Contact
For any refund request or question: support@quaptor.com.